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Great News for Patients! Beijing GoBroad Hospital Included as a Designated Medical Institution for the "Ping An eHealth Million Medical" Series!
For patients and families dealing with serious illnesses such as hematological diseases and cancer that require long-term treatment, the challenges go beyond physical suffering—they also face a significant financial burden. Reimbursement through commercial health insurance not only helps alleviate the economic pressure on families affected by major illnesses but also provides strong financial support for continued treatment. To offer patients more convenient medical services, in July 2024, Beijing GoBroad Hospital was officially included as a designated medical institution in Ping An Health Insurance’s "Ping An eHealth Million Medical" series of products. Customers who have purchased relevant "Ping An eHealth" products and experience a medical event after July 1, 2024, can contact their insurance agent or customer service before seeking treatment to confirm that their policy meets the reimbursement conditions. Once confirmed, they can proceed with their consultation at Beijing GoBroad Hospital and submit their claim as usual after completing their medical treatment. "Million Medical Insurance" typically requires patients to first settle their expenses through basic medical insurance before contacting the insurance company for claims and reimbursement. Beijing GoBroad Hospital supports reimbursement for "Million Medical Insurance" policies from the insurers and products listed in the table below (Figure 1). For other insurance products not listed, in general, if the policy terms specify that the covered hospitals include "secondary and above designated medical insurance institutions," then Beijing GoBroad Hospital is eligible for reimbursement. (Figure 1) Note: Please contact your insurance agent or customer service before your consultation to confirm the coverage and reimbursement requirements of your insurance policy. Beijing GoBroad Hospital is actively gathering patient feedback and continuously applying to be included in more insurance product directories. For any inquiries or suggestions, please call the hospital’s commercial insurance hotline: 010-50847588 ext. 643. Beijing GoBroad Hospital remains committed to prioritizing patient needs and is continuously working to expand its inclusion in more insurance product directories. Our goal is to help more patients ease their financial burden and provide diverse, high-quality, and convenient medical and healthcare services.
2024-7-25 -
Official Announcement! Beijing GoBroad Hospital Partners with MSH, Frontop Health, and Taikang Life to Launch Direct Commercial Insurance Claims, Creating a New Healthcare Experience.
Beijing GoBroad Hospital Officially Launches Direct Commercial Insurance Claims Service Commercial insurance patients no longer need to photocopy medical records or multiple documents, No more repeated trips for reimbursement!With one-stop direct billing and synchronized settlement, Patients experience zero waiting, zero paperwork, and zero extra trips— Making medical visits easier, more efficient, and more convenient! What is Direct Commercial Insurance Billing? "Direct Commercial Insurance Billing" is a value-added service that allows insurance claims to be processed upfront by the hospital. When patients visit a medical institution that has partnered with their insurance provider for direct billing—whether for outpatient visits or hospitalization—they do not need to pay medical expenses upfront, as costs covered by the insurance policy are settled directly between the insurance company and the hospital. Beijing GoBroad Hospital has now launched direct billing services with three insurance providers. Beijing GoBroad Hospital upholds a "patient-first" service philosophy and is committed to providing a high-quality medical experience. The hospital has now partnered with MSH, Frontop Health, and Taikang Life to offer direct commercial insurance billing for both outpatient visits and hospitalizations. Insurance policyholders can enjoy a "cashless, sign-and-go" experience, eliminating the need for upfront payments, collecting medical records and invoices, or submitting reimbursement claims. This collaboration not only brings greater convenience to patients but also marks another upgrade in Beijing GoBroad Hospital’s healthcare services. How to Use Direct Commercial Insurance Billing? To use direct billing, you must meet the following three conditions: The hospital where the patient is receiving treatment must be on the insurance company's direct billing network list. The medical expenses must fall within the insurance coverage and be related to an illness with medical necessity. Some medical expenses, such as surgeries and hospitalizations, require pre-approval from the insurance company. Once these conditions are met, the insured person can simply present their insurance card, ID/passport, and sign a claim application form when seeking treatment. Direct Billing Process at Beijing GoBroad Hospital 1. Outpatient Direct Billing Process Before the appointment, call the insurance company for pre-approval or book an appointment via Beijing GoBroad Hospital (010-50847588 ext. 643) and notify your insurance broker or insurer. Provide your insurance details for verification by the hospital or insurer. On the day of the visit, bring your insurance card and ID to the Commercial Insurance Service Desk in the first-floor lobby. Register at the desk, provide copies of your documents, and complete the claim form. Consult with the doctor, who will fill in the claim form. After the consultation, sign at the Commercial Insurance Service Desk before leaving. If there is a deductible or co-payment, settle the amount before leaving. In case of an insurance denial, coordinate with the hospital for post-treatment settlement. 2. Inpatient Direct Billing Process Following an outpatient consultation, if hospitalization or surgery (non-emergency) is required. The hospital or patient submits a pre-authorization request to the insurance company. Upon approval, the insurance company issues a Guarantee Letter to the hospital or patient. The patient visits the Commercial Insurance Service Desk, provides copies of ID and insurance card, and completes the claim form. Hospital admission is processed, and treatment begins. If there is a deductible or co-payment, settle the amount during the stay. In case of an insurance denial, the hospital and patient arrange post-treatment settlement. Important Reminder: Please bring a valid insurance card and ID (passport/birth certificate) for each visit. Present these documents before treatment. 📞 For Appointments & Inquiries: 010-50847588 ext. 643 Frequently Asked Questions (FAQs) About Direct Billing Q1: What types of insurance support direct billing? Most direct billing services apply to medical insurance policies, including some mid-tier medical plans. You can check with your insurance company, broker, or call Beijing GoBroad Hospital at 010-50847588 ext. 643 to verify coverage using your insurance card or policy details. Q2: If I have commercial health insurance, does my insurer cover all my medical expenses at Beijing GoBroad Hospital? Your insurance provider must have a direct billing agreement with our hospital, and your treatment must fall within your policy coverage and meet medical necessity. If these three conditions are met, your insurer will cover the costs. Q3: My company provided my insurance—how can I check my coverage details? You can call your insurance company's customer service hotline to check your benefits. Q4: My insurance broker mentioned that surgeries require pre-authorization. What is pre-authorization? Pre-authorization means that before undergoing certain medical procedures, the hospital or patient must submit medical documents (e.g., insurance card, ID, medical records) for insurance review and approval. Once approved, the insurer issues a Guarantee Letter. Common Pre-Authorization Cases Include: Hospitalization, surgeries, or day-care treatments Multiple-session physical therapy High-cost imaging and diagnostic tests Psychological counseling and mental health treatments Purchase or rental of durable medical equipment (e.g., braces, wheelchairs, insulin pumps) Medications or vaccines exceeding RMB 5,000/8,000 per dose (varies by insurer) Q5: What should I bring when using my commercial insurance for treatment? Please carry your ID/passport and insurance card when visiting the hospital. Q6: Can I purchase commercial health insurance directly from the hospital? No, our hospital does not sell insurance. However, our staff can provide contact details of partner insurance companies if you wish to inquire about purchasing a policy. Continuous Expansion of Direct Billing Services Beijing GoBroad Hospital is continuously expanding its commercial insurance partnerships to enhance direct billing services. Our goal is to provide patients with more options, better coverage, and greater convenience in medical payments. 🔔 Follow our official WeChat account for updates on new insurance partnerships! 📞 For inquiries about coverage eligibility, call our Commercial Insurance Hotline at 010-50847588 ext. 643.
2024-6-4
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